Xuxiang app iconXuxiang

Service & Support

Help with Xuxiang

Find answers about charts, local records, subscriptions, permissions, reports, and contacting support.

Follow a case through the workflow

Save the inputs, open Four Pillars analysis in the case workspace, then continue to Space. Document the site, record relationships and observations, and save a version. Return later to compare changes.

Review, dossier and backup

Review combines notes, layout versions and research observations. In a case, choose Preview and export dossier to export a readable text summary. This is different from the full restoration backup in Settings.

Try the space practice

Space offers a public practice without birth details. Its content lasts only for the current session. To keep layout versions, create a personal case and save them there.

Free features and membership

Space recording, version comparison, observation notes and dossier export do not require a subscription. Original residential analysis and other member features retain their in-app access rules. Monthly and annual plans renew automatically unless cancelled in Apple subscription settings. Prices and terms appear before purchase. The celebrity library and Academy are currently closed.

Create and review a chart

In Cases, choose New Four Pillars case, select the solar calendar, lunar calendar, or direct Four Pillars entry, then confirm the birth time, place, time zone, and optional true solar-time setting. Calculation results depend on the accuracy of this information.

Records and backup

Saved charts and notes remain in the app's local storage on your device. Use the backup export and import controls in Settings when moving data. Keep exported files in a secure location because they may contain personal information.

Membership and purchases

Monthly and annual memberships are processed by Apple through StoreKit. Open Settings, choose a membership plan, and confirm the purchase with your Apple Account. If an existing entitlement is not shown, tap Restore Purchases or Check Subscription while connected to the internet.

Subscription offer codes

Use Redeem Subscription Offer Code in Settings to open Apple's redemption sheet. After a successful redemption, return to Xuxiang and tap Check Subscription if the membership status does not refresh immediately.

Compass and location

The compass can use location while the app is in use to improve true-north orientation. If permission is not granted, magnetic north remains available. You can change permission later in iOS Settings. Live location is not stored in chart records or uploaded by the app.

Report images and Photos

Saving a report image requests add-only Photos access. Xuxiang writes the selected image but does not read your photo library. You may also copy a text report and choose where to share it.

Still need help?

Describe the screen, the action you took, your iOS version, and the visible error. Do not include payment credentials or unnecessary personal birth information.