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Contact

Talk with BaZi BFire support

Send a clear description and we will use it to investigate product, purchase, privacy, or content questions.

Email support

For product questions, accessibility feedback, privacy requests, calculation issues, and purchase-status help.

What to include

The screen or feature, steps that led to the issue, expected result, visible result, device model, iOS version, and app version.

For purchase questions

Include the membership plan and the visible status or error. Never send your Apple Account password, payment-card number, or full receipt.

Protect personal information

Remove names, full birth details, private notes, and home information unless a specific value is essential to reproduce a calculation issue.

Apple controls App Store billing, refunds, and account authentication. We can help diagnose entitlement display, but cannot access your payment credentials or approve an Apple refund.

Useful links

Review service help and product policies before sending sensitive information.